Thank you for purchasing quality products at low prices and fast shipping through grnabo mall. Please see below for all ordering and shipping policies.
Ordering
You can search for products and order online at https://www.granbomall.com/. Each product has its own description, specifications and user manual to help you choose the right product. If you have further questions, you can ask under each product on our website or chat with us online, or call +86-0755-29988250 or email [email protected]. The Granbo team will be happy to help you find the right product for your needs. However, please remember that it is your sole responsibility to place an order for the correct product.
The product you are interested in may be temporarily out of stock. In this case, if you provide your name and email address by clicking the “Contact” button on the product page, Granbo will automatically notify you when the product is available.
Granbo works with a number of carriers such as UPS, DHL for shipping and makes every effort to provide the best shipping service and options for our customers. The carrier used for each shipment varies depending on the type of order and equipment ordered, the shipping address, and the delivery service required.
Granbo accepts PayPal payments. For your protection, we screen potentially fraudulent orders. Please ensure that your billing address matches your payment method to avoid delays in order processing. In addition, our website https://www.granbomall.com/ is protected with SSL. We do not store credit/debit card information for any transactions. Customers can be sure that their online purchases are secure.
After placing an order, an order confirmation email will be sent to you. If you are a registered user, you can also find the order under the “My Orders” section of your account on https://www.granbomall.com/
Order Processing
After placing an order, we usually take 1-3 days to process it (except for industrial category with custom models), but if the customer places a large order, it may take 5-10 days to process the order, depending on your payment method and product availability. However, to prevent fraud, in some cases it may take up to 10 business days to process an order. Therefore, shipping times vary and there are several variables. Please note that many orders will be shipped late due to COVID-19.
If an order contains products that are out of stock, it usually takes up to 45 days for the product to be returned to stock. In this case, the customer will be notified and will have the option to wait for future delivery or purchase a similar product or cancel the order and receive a refund.
Order Status
After placing your order, we will send you a shipment notification and an order tracking number via the email information you provided.
Order Cancellation
If you change your mind and want to cancel your order, please do so by calling our customer service hotline +86-0755-29988250 or sending your request to [email protected].
Once the order is shipped, it cannot be cancelled. You will need to request a return authorization from us to return the product and receive a refund for your order. Please note that the 10% restocking fee and any shipping charges incurred will be deducted from your refund. The returned product must be in its original box and condition and unused. Otherwise, Granbo will have to charge an additional fee for damage. For more information, please refer to the Warranty and Return Policy.
Shipping
After your order is shipped, you can check the tracking information on the carrier’s website. Sometimes, the tracking information will not show that the order has been shipped. However, as long as the order has a tracking number, you can assume that the carrier received the order and it is in transit. Try to check the tracking information after 24 hours for updates.
Each carrier operates differently. But many carriers only ship to certain locations on specified dates and times. This is common in remote areas. In such cases, orders may be held at a hub or terminal until there is enough traffic to run a route to that location or area.
When the shipment arrives, please check immediately for any damaged or missing items. If the damage is unacceptable, please reject the shipment and ask the carrier to send it back. If the damage is acceptable, please note any problems on the delivery receipt when applicable. And keep a copy of the delivery receipt for your records. If the problem is not noted on the delivery receipt, we cannot guarantee any compensation for damaged or missing items. By signing the delivery receipt, the signatory declares that they have received the shipment in good condition. If you discover missing items or damaged products after receiving your shipment, you must report the damaged or missing items to Granbo within 5 business days of receiving the shipment. In all cases, please take photos or videos showing the damage and send them to a Granbo specialist. Once the damage is confirmed, we will send you a replacement item. After this 5-day period, Granbo will not be responsible for any reported shipping damage or missing items.
The last thing to remember is to retain all original packaging materials and all accessories, components/parts and documentation in case you need to return the product to us. It is your responsibility to re-box, re-crate, re-palletize, re-bundle, or re-pack the shipment and prepare it for carrier pickup.